Frequently asked Questions
Simply contact us via our live chat or contact page. We’ll help you select the perfect chandelier and send you a secure PayPal invoice for payment.
Yes! We offer worldwide shipping. Delivery times may vary based on your location, but we make sure your order arrives safely and securely.
We currently accept PayPal, where you’ll receive a personalized invoice. PayPal also allows you to pay using credit or debit cards.
Yes. All our lighting pieces come with an international warranty covering manufacturing defects. You’re protected no matter where you live.
Absolutely. We offer a 30-day return window. If you’re not satisfied, just contact us and we’ll guide you through the return process.
Most of our chandeliers require minor assembly and come with instructions. We recommend professional installation for larger or heavier pieces.
In some cases, yes. Let us know what you’re looking for and we’ll check if a custom or alternate size/color is available.
Still need help?
Get in touch with us
💬 Live Chat Click the chat icon on our store to speak with us directly. Available Monday to Saturday from 10 AM to 6 PM (CET).
🕒 Support Hours Monday – Saturday 10:00 AM – 6:00 PM CET Closed on Sundays and major holidays.