ThStore: https://aboltas.shop
Contact: support@aboltas.shop
At Aboltas, your satisfaction is our priority. We stand behind the quality of our lighting collections and offer a transparent, customer-first refund policy.
✅ 30-Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase, you have 30 days from the delivery date to request a refund.
We want you to love your lighting — if something isn’t right, let us know and we’ll make it right.
📩 How to Request a Refund
To initiate a return or refund, please contact us at:
- Email: support@aboltas.shop
- Live Chat: Available on our Contact Page
Please include your order number, a brief description of the issue, and, if applicable, clear photos of the item.
💸 Refund Approval & Processing Time
- Once your request is reviewed and approved, your refund will be processed within 1–5 business days.
- Refunds are returned to your original payment method (via PayPal).
- You will receive a confirmation once your refund has been issued.
🔁 Replacements & Exchanges
Due to the unique and limited nature of our products, we do not offer item replacements by default.
However, our support team will work closely with you to explore available options — including alternative solutions, partial compensation, or a full refund when applicable.
Your happiness matters to us, and we’re committed to making sure you walk away satisfied.
📦 Return Conditions
We may or may not require the return of the product depending on the issue.
If a return is required:
- The product must be unused, in original condition and packaging.
- Aboltas covers all return shipping costs — you’ll never be charged for return labels or refund processing.
❌ Non-Refundable Situations
Refunds may be declined if:
- The return request is made after 30 days from delivery
- The item has been used, altered, or returned damaged due to misuse
- Fraudulent claims are suspected
We review each case fairly and transparently.
🛑 Lost, Damaged, or Defective Orders
If your item arrived damaged, defective, or was not delivered, please contact us within 48 hours of delivery (or 7 days for missing items).
We’ll investigate and issue a refund or alternative solution swiftly — we take full responsibility for product or shipping issues.
🔄 Cancellations
Orders may be canceled within 2 hours of purchase. After this window, the order may already be in processing and cancellation is no longer guaranteed.
👥 We’re Here to Help
Questions about your refund or order? Contact us anytime:
- Email: support@aboltas.shop
- Live Chat: https://aboltas.shop/contact-us/
Our goal is simple: make every customer feel valued and supported.