Website: https://aboltas.shop
Support: support@aboltas.shop
At Aboltas, we ship beautiful, hand-selected lighting products — including chandeliers — to customers all around the globe. We’re committed to making your delivery experience as smooth and transparent as possible.
🚚 Order Processing Time
- All orders are processed within 1–2 business days (Monday–Friday).
- Orders placed after 5:00 PM CST or on weekends/holidays will be processed the next business day.
- Once your order is processed, you’ll receive a confirmation email with tracking details.
🌍 Shipping Times by Region
We partner with reliable global carriers to deliver fast and secure shipments:
| Region | Estimated Delivery Time |
|---|---|
| France 🇫🇷 | 2–4 business days |
| European Union 🇪🇺 | 2–5 business days |
| United States 🇺🇸 | 2–4 business days |
| Worldwide 🌐 | 3–6 business days |
🕐 Shipping estimates exclude customs delays or uncontrollable courier issues.
✈️ Shipping Methods
We use tracked shipping services with reputable carriers to ensure safe and timely delivery. The carrier used may vary depending on your country and item size.
You will receive a tracking number via email once your order ships.
📦 Shipping Rates
Shipping is calculated at checkout based on destination, package size, and selected delivery option. In some cases, free or flat-rate shipping promotions may apply.
We do not currently offer express shipping options, but we’re working on expanding our delivery tiers soon.
🛂 Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees, depending on the destination country.
- These charges are not included in your checkout total and are the responsibility of the recipient.
- Aboltas is not liable for delays due to customs processing.
🔄 Failed Delivery or Incomplete Address
- Please ensure your shipping address is accurate before confirming your order.
- If a delivery fails due to an incorrect or incomplete address, we’ll do our best to assist, but reshipping fees may apply.
- If your package is returned to us, we’ll contact you for redelivery or issue a refund minus any applicable costs.
📬 Lost, Stolen, or Damaged Packages
- If your package is marked as delivered but not received, please:
- Check with neighbors, building staff, or your local courier.
- Contact us at support@aboltas.shop within 7 days of the delivery notification.
- If your item arrives damaged, please send photos and a description to our support team within 48 hours of delivery.
We take responsibility for resolving these issues promptly. Refunds or other resolutions will be offered case-by-case — your satisfaction matters to us.
🙋 Need Help?
For any shipping-related concerns, we’re here to help.
- Live Chat: Available on our Contact Page
- Email: support@aboltas.shop